1. Information We Collect

We may collect the following Information when you interact with our Services:

  • Order Information: order history, preferences, payment method (not full card details, which are processed securely by our payment partners)
  • Technical Information: IP address, device type, browser type, and app usage data
  • Location Data: if you enable location services, to help estimate delivery times and show nearby branches

2. How We Use Your Information

We use your Information to:

  • Process and deliver your orders accurately
  • Communicate order updates, confirmations, and support responses.
  • Improve our menu, Services, and customer experience.
  • Send you promotions or updates, only if you have opted in.
  • Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal Information. We may share your data with:

  • Delivery riders/partners, solely to fulfill your order
  • Payment processors, to complete transactions securely
  • Service providers who support our platform (e.g., hosting, analytics), under confidentiality obligations
  • Government authorities, only when required by law

4. Data Storage and Security

We implement reasonable organizational, physical, and technical safeguards to protect your personal data against unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security.

5. Your Rights

Under the Data Privacy Act, you have the right to:

  • Be informed about how your data is processed.
  • Access the personal data we hold about you.
  • Correct inaccurate or outdated Information
  • Object to or withdraw consent for certain processing (e.g., marketing messages)
  • Request deletion of your data, subject to legal retention requirements

To exercise any of these rights, contact us at [Insert privacy/data protection email].

6. Cookies

Our website and app may use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Our Services are not directed at children under [Insert age, e.g. 13] without parental consent. We do not knowingly collect personal data from children without appropriate consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through our website or app. Continued use of our Services after updates constitutes acceptance of the revised policy.

9. Contact Our Data Protection Officer

For privacy-related concerns, requests, or complaints:

You may also file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.